By: Tom

I recently was flying from Bangkok to Jeddah on Sri Lankan airlines. I was told my flight was cancelled and I needed to board another flight that would give me an 18 hr stay in Sri Lanka as appossed to my original one of 4 hrs. I took the flight having no other recourse. When I arrived in Sri Lanka, myself and 3 others were escorted to a lounge and Sri Lankan airlines had paid for arrival visas for us all and transported us to a nice accommodation on the beach for the night. They even paid for all meals and drinks for our stay. I didn’t ask for it, it was a welcome surprise. But that wasn’t it…..the next flight I boarded had mechanical problems and after a few hours more at the airport, the second flight was cancelled. This time busses arrived and they transported us to the center of town and put everyone in a very nice business conference center hotel, and told us to enjoy the night buffet, which was fantastic. I lost two days in travel back to Jeddah, but the airline was very responsive, did these things without me asking for anything, and treated me very well. Was it enough? Loss of 2 days was difficult , but I would venture that between the hotels, meals, and transports, Sri Lankan didn’t make money off my flight, and did a great job in trying to make the extra stay as good as they could. I would fly Sri Lankan again anytime, their customer service was very good, and as I mentioned earlier I never asked for anything